Refund Policy

Change of Mind 

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. In this case, store credit only will be offered at Fredrick Collection Pty’s discretion.

Goods Damaged in Transit

If any goods arrive damaged, please contact Fredrick Collection Pty as soon as possible.  We will arrange to have the damaged item returned to the Store and either replace the product, give store credit or refund the price to you*. 

 Consumer Guarantees 

Under the Competition and Consumer Act 2010 you have the right to have goods replaced, repaired or to receive a refund where:

• the goods are faulty;
• the goods are wrongly described;
• the goods are different from a sample shown to you; and/or
• the goods do not do what they are supposed to do.

These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified.  

Any shipping costs to return the original product to Fredrick Collection Pty will be at the cost of the Fredrick Collection Pty if we consider the goods to have breached a consumer guarantee. 

If, on examination of goods returned to Fredrick Collection Pty, the goods are found to not be in breach of the consumer guarantees, we may charge you a fee for examining the goods, and any cost to return the goods to you.

Please note that goods must be returned within a reasonable period (within 30 days).

Consumer Guarantees do not apply where, in Fredrick Collection Pty’s opinion, the goods became unacceptable due to fair wear and tear, or the customer’s misuse, or failure to take reasonable care.

Refunds

Refunds will be issued by Fredrick Collection Pty. Refunds will normally be processed within seven (7) days.

Contact

Where you have an issue relating to your Order, please immediately contact Fredrick Collection Pty via email at info@fredrickcollection.com.au or call us on 08 9759 1146. Please have your invoice with you.

If you are notifying us via e-mail please let us know what you purchased and when we should expect its return.

Please label the parcel if you are posting it back to us as per below:

Fredrick Collection -Damages

Your Name

Your Order No.

1/26 Faure Lane, Dunsborough.

Western Australia 6281

This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010.